We want customers to receive products that are complete, functional, and consistent with the description shown on our website.
Return Eligibility
A return request must be submitted within 30 days after confirmed delivery. To qualify, the item should be unused, uninstalled, clean, and returned with its original packaging, instructions, accessories, and included components.
Products showing signs of installation, misuse, modification, wear, contamination, accidental damage, or missing parts may not qualify for return.
How to Request a Return
Email service@orlaviaea.com with:
- Your order reference
- The item you wish to return
- The reason for the request
- Photos when the item is damaged, defective, or incorrect
Do not send a product back before receiving return instructions. Unauthorized returns may be refused or delayed.
Damaged, Defective, or Incorrect Items
Inspect your order after delivery. If an item arrives damaged, defective, incomplete, or different from what was ordered, contact us promptly with supporting photos.
After review, we may provide a replacement, store resolution, return authorization, or another appropriate remedy.
Non-Returnable Items
Returns may not be accepted for:
- Items damaged through improper installation or use
- Products modified after delivery
- Items missing original parts or packaging
- Final-sale or clearance items identified on the product page
- Products restricted from return for hygiene or safety reasons
- Gift cards or digital materials
Return Shipping
Return shipping responsibility depends on the reason for the return. When an item is confirmed as damaged, defective, or incorrect, we will provide further instructions. For preference-based returns, customers may be responsible for return transportation.
Returned items are inspected before a final decision is issued.