AccelTech Accessories
service@orlaviaea.com
Orlaviaea™ — Return Guidelines
We want return requests to be handled through a clear and consistent process.
↩️ Starting a Return
Before sending any product back, contact service@orlaviaea.com and provide the relevant order information together with the reason for the request.
Please wait for return instructions before sending an item. Unapproved or incorrectly directed returns may be more difficult to identify and process.
📦 Product Condition
Unless the issue concerns an item received in a different condition, products submitted for a standard return should generally remain unused, uninstalled, undamaged, and include the components or accessories originally supplied with them.
Automotive products that show signs of installation, modification, misuse, avoidable damage, or missing essential components may not qualify for the same return outcome.
🔍 Incorrect or Damaged Items
If an item arrives damaged, incomplete, or different from what was expected based on the order information, contact our support team and provide a clear description. Supporting photographs may be requested when they are reasonably useful for reviewing the issue.
🧩 Compatibility
Customers should review available dimensions and compatibility information before installation. Compatibility-related requests are assessed according to the product information and item condition.
📩 Return Support
For all return inquiries:
Any eligible resolution will be communicated after the request and returned product information have been reviewed.