How can I check whether a product fits my vehicle?
Review the measurements, installation method, power requirements, and compatibility notes shown on the product page. Vehicle interiors vary, so customers should measure the intended installation area before ordering.
Will installation tools be included?
Included components are listed on each product page. Some accessories are designed for tool-free installation, while others may require basic household tools.
How do I care for my car accessories?
Use a soft cloth and mild cleaning products unless different care instructions are provided. Avoid harsh chemicals, prolonged moisture exposure, and excessive heat where applicable.
Can I change or cancel an order?
Contact service@orlaviaea.com as soon as possible. We will try to help, but changes cannot be guaranteed after an order has entered processing or fulfillment.
What should I do if my item arrives damaged?
Contact us with your order reference and clear photos of the product, packaging, and shipping label. We will review the information and provide an appropriate resolution.
Why does the product look slightly different from the website?
Minor variations in color, texture, finish, packaging, or dimensions may occur because of lighting, screen settings, manufacturing updates, and production batches.
Can electronic accessories remain connected when the vehicle is parked?
Follow the product instructions and your vehicle manufacturer’s recommendations. Disconnect accessories when necessary to avoid unnecessary battery use.
Are these products suitable for every vehicle?
No accessory is universally compatible. Customers are responsible for checking fit, placement, voltage, dimensions, and local driving regulations before installation or use.